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What happens if i want to return?

If you do not like items or you do not receive them in the desired condition, we are very sorry, and of course you can send them back. What is there for you to consider and what is the procedure?

 

What to do when returning?

  • Please send us an email to info@bwarna.com and inform us about the return. Of course we are interested in why you want to return our goods or what you are not satisfied with.

  • You will bear the costs for the return shipment. Why? Every fifth order is returned online - with a significant impact on the climate. In our opinion, one reason for this is free returns, which have now simply become a habit. This means rethinking, team!

  • Please address the package to the following address: B·WARNA, Hoerburgerstraße 12, 83355 Grabenstaett. Please also enclose a piece of paper with your last name and the order number, as well as the note "return / exchange".

  • The items will be checked upon receiving and the amount of the goods will then be refunded.

 

What to do if i want to exchange?

For an exchange, you proceed like a return and please order the desired items again via our shop. You can do this immediately so that you get your new favorite clothes as soon as possible.

 

 

Our tips for a more environmentally friendly return.

  • Use logistics services that offset the consignment's carbon footprint. One example is DHL Go Green.

  • Use paper tape and use it sparingly.

  • Reuse our shipping box. Alternatively, use other old boxes that you still have at home.

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